Terms of service

Last updated: July 2026

By accessing our website or placing an order with Mehruv, you agree to the following terms and conditions.

1. About Mehruv
Mehruv is an online ethnic wear brand based in Surat, Gujarat, India. We operate exclusively online and do not have a physical retail store.

2. Orders and Payment

  • By placing an order, you confirm that all information provided is accurate and complete
  • We accept online payments via UPI, debit/credit card, and net banking
  • Cash on Delivery (COD) is available on all orders with no advance payment. COD orders are confirmed via WhatsApp before dispatch, and the full amount is paid to the delivery partner on receipt
  • We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraud. A full refund will be issued in such cases where payment has been made
  • Order confirmation will be sent via WhatsApp or email

3. Pricing

  • All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes
  • Shipping is free on all orders across India
  • We reserve the right to change prices at any time. Orders already confirmed will be honoured at the price paid at the time of order

4. Product Descriptions

  • We make every effort to display our products accurately. However, actual colors may vary slightly due to screen differences, photography lighting, and individual device settings
  • Minor variations in embroidery placement or fabric texture may occur as many of our pieces involve handcraft work
  • Every product on our store includes a real video of the actual piece to help you make an informed decision before purchasing

5. Shipping and Delivery
Please refer to our Shipping Policy for full details on delivery timelines, charges, and options.

6. Returns and Refunds
Please refer to our Return and Refund Policy for full details.

7. Intellectual Property
All content on our website and Instagram page — including product photographs, descriptions, videos, and logo — is the property of Mehruv. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. Limitation of Liability

  • Mehruv is not liable for any indirect, incidental, or consequential loss arising from the use of our products or website
  • Our maximum liability shall not exceed the amount paid for the specific order in question
  • We are not responsible for delays caused by courier partners, natural disasters, strikes, or events beyond our control

9. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.

10. Contact

  • 📱 WhatsApp: +918155997754
  • 📧 Email: mehruv2026@gmail.com